Troubleshooting Casting Issues (Chromecast & AirPlay)

If you're experiencing issues while casting with Chromecast or AirPlay, the problem may be related to your network, device compatibility, or outdated firmware. Below are some questions to help diagnose the issue.

1. What device are you casting from?

• Device type (Phone, Tablet, Laptop)
• Device brand and model
• Operating system version (iOS, Android, Windows, macOS)

2. What TV or streaming device are you casting to?

• TV brand, model, and year
• If using an external streaming device (Chromecast, Apple TV, Firestick, etc.), provide the model and year

3. Are your devices updated to the latest software/firmware?

• Check if your phone, tablet, or computer has the latest OS updates
• Ensure that your Chromecast, Apple TV, or Smart TV has the latest firmware installed

4. What is your internet speed?

• Run a speed test (you can use Speedtest.net or a similar service)
• Recommended minimum speed: 10 Mbps for HD, 25 Mbps for 4K streaming

5. Are your devices connected to the same Wi-Fi network?

• Chromecast and AirPlay require both devices (casting and receiving) to be on the same Wi-Fi network
• If using a dual-band router, check if both devices are on either 2.4GHz or 5GHz

6. Are you using a VPN or firewall?

• VPNs or firewalls may interfere with casting. Try disabling them temporarily.

7. Have you tried restarting your devices?

• Restart your phone, tablet, or computer
• Restart your TV or casting device
• Restart your Wi-Fi router

8. Is another app able to cast?

• Test with a different streaming service (e.g., YouTube, Netflix) to see if the issue is specific to our service or a general casting problem

9. Are you seeing an error message?

• If yes, please note the exact wording of the error for troubleshooting

10. Have you cleared cache and data?

• On mobile browsers, clear cache and cookies
• On Chromecast, restart and reset if necessary